Policies That Pack a Punch
Get the lowdown on our shipping, returns, and exchanges. No fluff, just facts.
Straightforward Policies
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Explore our no-nonsense approach to customer service.
Shipping Policy
At Rude Wear, we process orders within 1-2 business days. We offer standard and expedited shipping options, with costs calculated at checkout based on your location. All orders are shipped via reliable carriers to ensure your gear arrives on time.
Free shipping is available on orders over $75. For international orders, additional fees may apply. We aim to deliver your order within 3-7 business days, depending on your selected shipping method.
Returns Made Simple
Our Return Policy
If you’re not satisfied with your purchase, you can return items within 30 days of delivery. Products must be unworn, unwashed, and in original condition. To initiate a return, contact our support team with your order details. We’ll guide you through the process and provide a return shipping label.
Exchange Policy
At Rude Wear, we believe in keeping things straightforward. If you need to exchange an item, make sure it’s in its original condition, unworn, and unwashed. Exchanges are accepted within 30 days of purchase. To start the process, contact our support team with your order number and details of the item you wish to exchange. We’ll guide you through the next steps to ensure a smooth transaction.
Eligible Items for Exchange
Only items that are in their original condition, free from wear and tear, and with tags intact are eligible for exchange. Custom orders and sale items are not eligible for exchange. We stand by our quality, but if something’s not right, we’re here to make it right.
Exchange Process
To initiate an exchange, reach out to our customer service team with your order number and the reason for the exchange. Once approved, you’ll receive instructions on how to return your item. After we receive and inspect the item, we’ll process your exchange promptly. Please note, shipping costs for exchanges are the responsibility of the customer.
Shipping, Returns, and Exchanges FAQ
Got questions about our policies? We’ve got answers. Check out the FAQs below to find what you need to know about shipping, returns, and exchanges.
What is the shipping time for orders?
Orders are typically processed within 2-3 business days. Shipping times vary based on your location, but you can expect delivery within 5-7 business days for domestic orders.
Can I return a custom order?
Unfortunately, custom orders are final sale and cannot be returned or exchanged. We recommend double-checking all custom details before placing your order.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through our shipping partner’s website.
What if my item is damaged or defective?
If you receive a damaged or defective item, contact us immediately with photos and your order number. We will arrange for a replacement or refund as quickly as possible.
Are there any restocking fees for returns?
No, we do not charge restocking fees. However, return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Can I change my order after it's been placed?
Once an order is placed, it enters our processing system quickly. If you need to make changes, contact us immediately. We will do our best to accommodate your request, but changes are not guaranteed.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for us to process your return and issue a refund. You will be notified via email once your return is complete.
Do you ship internationally?
Yes, we ship internationally. Shipping times and costs vary depending on the destination. Please note that international orders may be subject to customs fees, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience. Our checkout process is secure and straightforward.
Need More Help?
If you have any further questions or concerns about our policies, don’t hesitate to reach out. Our team is here to help and ensure your experience with Rude Wear is as smooth as possible. Click the button below to get in touch with us directly.